FAQs
Orders
How do I verify that the order has been successfully placed?
As soon as the purchase has been correctly placed, you will receive an email confirmation with the order number. If you do not receive any email, we kindly invite you to make sure that the data entered at the checkout are correct. If the system still does not accept your order, we kindly suggest you to contact your bank,as it may have blocked the transaction. You can always contact us for further assistance.
Can I change or cancel my order?
As soon as the purchase is confirmed, the order moves immediately to the logistical preparation stage. For this reason, we do not have the chance to make any changes or cancellations.
Can I place an order over the phone?
If you need any assistance in order to complete your purchase, please contact our Client Service. Before confirming your purchase, you can choose to receive a payment link directly via email. In this way you can complete the payment transaction with one click, in the safest way.
How will my order be packaged?
Each order will be shipped with a recycled paper box and will contain a MC2 Saint Barth shopping bag printed with our best-selling patterns.
What is a pre-order and how does it work?
You can pre-order a selection of items before they are even available.All items are identified by the PRE-ORDER label visible on the product page. You can purchase them and receive them at the address you prefer as soon as it is possible to ship them. If your order is mixed, meaning it includes both available and pre-ordered items, it may be processed in multiple solutions to ensure faster delivery. Please note that payment will be made when the package is shipped. You will receive a confirmation email as soon as we ship your package. The validity of your card may be confirmed through a payment authorization of 1 Euro. This authorization is not a charge: the charge on your credit card will be made only at the time of shipment.
Can I add a gift packaging to my order?
In each online order is included one logo paper shopper or one logo paper envelope and both can be used as gift packaging, where available. Only one bag/envelope is sent for each order, regardless of the number of products purchased, where available.
How can I know if I am buying from MC2 Saint Barth's official website?
We kindly inform you that our only official website is https://www.mc2saintbarth.com/. Be wary of eccessive promotions and suspect discounts. Always check that the link of the web page complies with the one above mentioned. For any doubt, before proceeding with an order, please contact our client service.
E-Gift Card
What is the MC2 Saint Barth E-GIFT CARD?
The MC2 Saint Barth E-GIFT CARD is a digital gift card that can be purchased and redeemed exclusively online at www.mc2saintbarth.com. It is a convenient way to gift your loved ones access to our entire collection.
How can I purchase an E-GIFT CARD?
You can purchase the E-GIFT CARD directly on our website, www.mc2saintbarth.com. Please note that purchases are limited to customers within the European Union, and only Euros (€) are accepted as currency.
Can I use a discount or coupon code to purchase an E-GIFT CARD?
No, discount codes or promotional coupons cannot be applied to the purchase of an E-GIFT CARD.
How will I receive the E-GIFT CARD?
The E-GIFT CARD will be delivered via email to the recipient's email address, which you provide during checkout. It will be ready for immediate use once the email is received.
Where can the E-GIFT CARD be used?
The E-GIFT CARD can only be used for online purchases on the official MC2 Saint Barth website: www.mc2saintbarth.com. It cannot be used in physical stores.
What denominations are available for the E-GIFT CARD?
The E-GIFT CARD is available in fixed denominations starting at €50, up to a maximum of €2,000.
Can I use an E-GIFT CARD to purchase another E-GIFT CARD?
No, it is not possible to purchase an E-GIFT CARD using another E-GIFT CARD.
How long is the E-GIFT CARD valid?
The E-GIFT CARD is valid for 1 year from the date of first use. Any remaining balance will expire after this period and cannot be refunded.
Can the balance on the E-GIFT CARD be converted to cash?
No, the E-GIFT CARD balance cannot be converted into cash under any circumstances, even for any residual amount.
What happens if I lose my E-GIFT CARD?
The E-GIFT CARD is the responsibility of the bearer. Unfortunately, if it is lost, stolen, or misused, it cannot be replaced or refunded by MC2 Saint Barth.
Can I check the balance of my E-GIFT CARD?
Yes, you can check the balance of your E-GIFT CARD at any time by logging into your account on our website, www.mc2saintbarth.com.
What happens if I return an item purchased with the E-GIFT CARD?
If you return a product purchased using the E-GIFT CARD, the refunded amount will be credited back to the E-GIFT CARD balance.
Can the E-GIFT CARD be recharged?
No, the E-GIFT CARD is not rechargeable. Once the balance is used up, a new E-GIFT CARD must be purchased.
Can I use the E-GIFT CARD for purchases outside the European Union?
No, the E-GIFT CARD can only be purchased and used by customers located within the European Union.
How can I contact customer support for issues related to the E-GIFT CARD?
For any questions or concerns about the E-GIFT CARD, please contact us at:
Customer Service Email: client.service@mc2saintbarth.com